Chatbot Builder

The challenge

Hypt needed a product that let enterprise teams build fully branded, customisable conversational feedback funnels — with real-time preview, deep styling control, and analytics — built by a two-person engineering team on a startup timeline, to standards strict enough for Swiss banking and insurance clients.

The approach

• Owned the frontend end-to-end: architecture, component model, state management, and delivery — with RxJS streams as the backbone for real-time preview and editor state.
• Co-designed the REST API with the CTO so the data model served both the builder UX and the analytics dashboards without duplication.
• Built a theming engine that exposes brand-level styling controls safely — enterprise customers style everything without breaking layout or accessibility.
• Set up CI/CD pipelines from day one so every change shipped to production continuously.

The outcome

• Platform adopted by major Swiss enterprises including UBS, Raiffeisen, Generali, and Nestlé.
• 100% WCAG conformance on the chatbot product — a hard requirement from banking clients.
• Two-person team shipped and operated a product competing with far larger vendors.

Stack